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CONTACT & HELP

How can we help?

If you have a question about Malaky, joining the platform, your account, or adding your designs, you can find the most common answers here and the official way to contact us.

CONTACT EMAIL hello@malaky.net

Official communication with Malaky is available by email only.

Email us
FREQUENTLY ASKED QUESTIONS

Everything you need to know

Clear answers about joining, designs, accounts, and how Malaky works.

01 Who can join Malaky?

You may apply to join if you are:

  • A fashion designer.
  • Representing a women's fashion brand.
  • Creating original work or designs owned by you or the brand you represent.
  • Looking to build a professional presence and showcase your work on a fashion-focused platform.
02 When is Malaky not the right platform for me?

Malaky may not be suitable if you:

  • Sell or showcase products that are not designed by you or the brand you represent.
  • Showcase copied or counterfeit products or designs.
  • Do not have original designs or work of your own.
  • Are looking for a platform for general products unrelated to women's fashion.
03 How long does a joining application take to review?

A joining application typically takes 1 to 3 days to review. After the review, you will be contacted by email regarding the application status.

04 How long does a newly added design take to review?

After a new design is added to Malaky, its review typically takes 1 to 3 days.

05 Can anyone create an account directly?

No. You first submit a joining application for review by the Malaky team. If approved, the account creation process is completed and your profile becomes available.

06 Do I need a commercial registration to join?

No.

07 Do I need a website or online store?

No. Having a website is not required to apply. You can build a professional presence and showcase your work through your Malaky profile.

08 Can I join as an independent designer?

Yes. Independent designers may apply as long as the showcased work is original and they own or have the right to publish it.

09 What type of work can I showcase?

You may showcase women's fashion designs and related work that you own or have the right to publish, whether they are your own designs or belong to the brand you represent.

10 Must all designs be original?

Yes. You must own the necessary rights or permission to showcase the content and designs you publish on Malaky. Copied designs or content you do not have the right to use are not permitted.

11 Who is responsible for designs and content published on Malaky?

The designer or brand is solely responsible for all designs, images, information, and other content uploaded or published through their account on Malaky, and represents that they own or have obtained all rights, licenses, permissions, and authorizations necessary to use and publish such content.

Malaky operates as a platform for showcasing content and does not claim ownership of designs published by designers or brands. Malaky is not responsible for any claim, dispute, or infringement relating to intellectual property rights, trademarks, copyrights, or other third-party rights arising from content uploaded by a designer or brand.

The account holder remains responsible for any claims, damages, or liabilities arising from the content they publish or from their failure to hold the necessary rights. Malaky also reserves the right to remove or hide content that is reported or reasonably suspected of infringement. Publication, review, or acceptance of content by Malaky does not constitute confirmation of ownership or validity of the uploader's rights.

12 How many designs can I add?

You can add multiple designs to your profile and build a professional portfolio that reflects your identity and style.

13 Is Malaky an online store?

No. Malaky is a platform for showcasing and discovering fashion designers, brands, and their work. It is not an e-commerce store for checkout or payment.

14 Can designs be sold directly through Malaky?

Sales and payments are not processed through Malaky. If a purchase is arranged, the transaction takes place outside the platform directly with the designer or brand.

15 Can I edit my information after joining?

Yes. After joining, you can manage the information and content available through your account and update your work using the tools provided on the platform.

16 What should I do if I have not received a response to my application?

If the review period has passed without a response, check the email address used in your application and your spam folder. If you still need help, contact us at hello@malaky.net.

17 I have an account issue. How can I contact you?

Email hello@malaky.net and include the email address associated with your account along with a clear description of the issue.

18 How can I report a design or content?

If your report concerns a specific design, use the reporting option available on the same page of the design concerned.

19 Can I contact Malaky by phone or WhatsApp?

Currently, official communication with Malaky is available by email only: hello@malaky.net.

Still have a question?

If you could not find the answer you were looking for, we will be happy to help by email.

hello@malaky.net
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